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2.1. Resolving Billing and Payment Queries
Resolving Billing and Payment Queries
Introduction
Understanding and managing billing and payments is crucial for a seamless experience with MobileSMS.io. This guide aims to address common billing queries and provide clear steps for resolving any payment-related issues you might encounter.
1. Topping-Up Your Account
For using one-time use phone numbers, you first need to add credit to your account. This can be done here. Your account credits will be used each time you successfully receive an SMS verification code.
Understanding the Credit Deduction Process:
- Successful SMS Verification: Credits are deducted from your account each time you receive an SMS verification code.
- No SMS Received: If you request a phone number but do not receive any SMS verification codes, your credits will not be deducted. This ensures that you only pay for successful verifications.
2. Submitting a Support Ticket for Billing Queries
If you have questions regarding your billing or need to report an issue, we encourage you to submit a support ticket. Here's what you should include:
- MobileSMS.io Username: This helps us quickly locate your account.
- Order Number: If applicable, provide the specific order number related to your query.
- Detailed Query: Clearly describe your billing question or issue for a faster resolution.
Submit your support ticket here.
3. Our 7-Day Money Back Guarantee
We understand that sometimes our service might not meet your specific needs. That's why we offer a 7-day money-back guarantee. If our service does not work for your use case, simply send us a support ticket within 7 days of your purchase. We're here to help and ensure your satisfaction.
Conclusion
At MobileSMS.io, we are committed to providing a transparent and user-friendly billing experience. Whether you're topping up your account, seeking clarifications, or requesting a refund, our support team is dedicated to assisting you. Remember, effective communication is key to resolving billing and payment queries swiftly and efficiently.