Home → Troubleshooting and Support → Frequently Asked Questions → I Paid, But Why Didn't I Get Credited?
4.1. I Paid, But Why Didn't I Get Credited?
If you paid via cryptocurrency, it can take some time for the payment to be confirmed and credited to your account. This is due to the fact that we require THREE confirmations on the blockchain before processing your payment.
If you recently made a payment and it has not yet reflected in your account, please don't worry. We will ensure that your account is credited as soon as possible.
If you encounter any issues or have any questions, you can submit a support ticket and we will be happy to assist you. Our goal is to ensure that your payment is processed quickly and efficiently, so please don't hesitate to reach out to us for help