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Frequently Asked Questions FAQs

• 1. Account & Billing
  • 1.1. Why Didn’t I Get Credited After Payment?
  • 1.2. Can I Receive a Second SMS with a One-Time Use Number?
  • 1.3. How Can I Top Up My Account?
  • 1.4. I have credits in my account, but it’s asking me to add more when I try to purchase a long-term rental. What should I do?
  • 1.5. What Are My Options if My Credit Card is Declined?
  • 1.6. Is There a Money-Back Guarantee?
  • 1.7. How Do I Delete My MobileSMS.io Account?
• 2. Usage & Compatibility
  • 2.1. Which Countries and Apps Are Supported?
  • 2.2. What If I Can’t Find the Service I Need on the List?
  • 2.3. Can I Reuse a One-Time Use Number?
  • 2.4. What are the Options for Long-Term Rentals?
  • 2.5. What is the “Activation” Step for Long-Term Rentals?
  • 2.6. When will you send me my number?
  • 2.7. How long does it usually take to receive my number?
  • 2.8. Are MobileSMS.io Numbers Compatible with Multi-Factor Authentication (2FA)?
  • 2.9. Why Isn’t My SMS Verification Code Coming Through?
  • 2.10. What should I do if the number I received doesn’t work for Google verification?
• 3. Legal & Privacy Considerations
  • 3.1. Is It Legal to Use Temporary Numbers for SMS Verification?
  • 3.2. What Privacy Benefits Do Non-VoIP Numbers Offer?
  • 3.3. Can I Use a Temporary Number for Verification Outside My Country?
  • 3.4. Does MobileSMS.io Offer a Fair Use Policy?
  • 3.5. How Long is My Information Stored After Account Deletion?

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